About PIFEC

Building trust, transparency, and accountability in Nigeria's healthcare System

The Patient Independent Feedback Channel (PIFEC) is a safe and independent channel that amplifies patient voices, turning real experiences into action. Making healthcare more accountable, responsive, and fair.

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2,847
Reports Received
94%
Successfully Addressed
156
Healthcare Facilities
100%
Anonymous Protection

Our Vision & Mission

Our Vision

A Nigeria where every patient can access quality care in a system that is trustworthy, transparent, and just.

Our Mission

To place integrity, accountability, and compassion at the core of healthcare.

Our Major Components

Comprehensive tools designed to capture every aspect of patient feedback and drive healthcare accountability

PIFEC Reporting System

Our secure complaint platform where patients, families, and healthcare workers can confidentially report misconduct, unethical behavior, and service failures in healthcare facilities across Nigeria.

Anonymous & Secure Reporting
Real-time Status Tracking
Whistleblower Protection
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Score4Care (Patient Facility Scorecard)

Amplifying patient voices for healthcare accountability. Rate the quality of care received at any health facility and contribute to improving transparency and trust in Nigeria's healthcare system.

Quality Rating System
Community-Driven Feedback
Performance Analytics
Rate a Facility

Score4Care: Amplifying Patient Voices for Healthcare Accountability

In a healthcare system where trust is fragile and transparency often elusive, Score4Care emerges as a transformative tool for accountability and reform. More than just a survey, Score4Care functions as a dual-purpose mechanism:

Measurement Tool
Assesses ethical standards, transparency, and compliance across healthcare facilities
Change Driver
Converts patient experiences into actionable insights for improvement

By translating individual feedback into measurable indicators, Score4Care enables stakeholders to track performance, compare facilities, and implement targeted improvements. It shines a light on areas often hidden from official reports: patient dignity, responsiveness, and ethical conduct.

Community-Driven

Rooted in principles of social accountability, ensuring the voice of patients is heard and used to shape better services

Understanding Your Options

Know the difference between Patient Complaints and Whistleblowing to choose the right channel for your concerns

Patient Complaints

Personal care experiences

Who makes them?

Patients (or their relatives) who directly received care.

Focus:

Issues with personal experience of care:

  • Rudeness of staff
  • Long waiting times
  • Lack of drugs
  • Poor communication
  • Unsanitary environment
  • Overcharging
Goal:

To resolve a personal grievance and improve service delivery at the facility level.

Channel:

Feedback platforms, complaints desks, suggestion boxes, or independent feedback tools like PIFEC.

"This is how I was treated, and it's not okay."

Focus on personal experience and service quality

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Whistleblowing

Exposing serious wrongdoing

Who does it?

Anyone inside or outside the system (staff, patient, citizen, or even contractor) who becomes aware of serious wrongdoing.

Focus:

Illegal, unethical, or dangerous practices:

  • Corruption and fraud
  • Abuse of funds
  • Falsification of data
  • Procurement scams
  • Sale of fake drugs
  • Neglect leading to patient harm
Goal:

To expose misconduct for accountability, investigation, or legal action.

Channel:

Protected whistleblowing hotlines, anti-corruption agencies, ombudsman, or secure reporting systems.

"This is wrongdoing affecting the system/patients, and it must stop."

Focus on systemic issues and serious misconduct

Report Wrongdoing

Why Both Matter for Healthcare Integrity

Patient Complaints

Improve patient experience and service quality

Whistleblowing

Strengthen accountability and governance

Together, they create a comprehensive system for healthcare accountability and improvement.

Not sure which option is right for you?
Choose Patient Complaint if:
  • • You experienced poor service personally
  • • Issue affects your care or treatment
  • • Want to improve facility services
  • • Seeking resolution for your case
Choose Whistleblowing if:
  • • You witnessed illegal activities
  • • Know of corruption or fraud
  • • Aware of systematic wrongdoing
  • • Want to expose serious misconduct

What We Do

We believe that without trust, the very foundation of healthcare collapses. That is why we work to prevent unethical practices, close systemic gaps, and ensure that every interaction between patient and provider is guided by honesty and respect. We empower healthcare workers and patients to stand for transparency, challenge unethical practices, and build a system worthy of trust.

Secure Reporting Platform

Our web-based platform empowers patients, families, and healthcare workers to confidentially report misconduct, unethical behavior, and service failures in healthcare facilities across Nigeria.

Quality Rating System

Through Score4Care, patients and relatives can rate the quality of care received at any health facility, contributing to improved accountability, transparency, and trust in healthcare.

Protect Whistleblowers

We provide a safe, trusted space for people to speak the truth without fear or compromise, ensuring complete anonymity and protection from retaliation.

Drive Systemic Change

Every report and rating helps identify patterns and systemic issues that need addressing. We work with healthcare stakeholders to implement sustainable changes that improve care quality across the system.

Why It Matters

Integrity gaps often go unreported because people fear retaliation or believe nothing will change. Our comprehensive platform removes those barriers by offering secure, anonymous, and user-friendly ways to share concerns — ensuring every voice counts.

Remove fear of retaliation
Ensure every voice is heard
Drive systemic change in healthcare
Build transparency through ratings and feedback
Healthcare Reporting Illustration

Platform Features

Advanced tools designed to protect whistleblowers and drive meaningful change

Anonymous Reporting

Protects the identity of whistleblowers and patients with advanced encryption and secure data handling.

Easy Access

Works on mobile phones, tablets, and computers — anytime, anywhere. No app installation required.

Category-Based Forms

Tailored to capture specific issues (e.g., negligence, extortion, discrimination, or denial of care) and quality ratings.

Status Tracking

Users can check progress without revealing their identity through secure tracking IDs.

Data-Driven Insights

Aggregated reports and ratings help identify systemic issues and drive policy reform across healthcare systems.

Advanced Security

End-to-end encryption, secure servers, and strict data protection protocols ensure complete confidentiality.

Our Core Values

The principles that guide everything we do

Privacy First

Complete anonymity and data protection for all users

Integrity

Honest, transparent processes with fair investigation

Swift Action

Rapid response and timely resolution of all reports

Collaboration

Working together with healthcare providers and relevant stakeholders for change

How We Work

Every report and rating is handled with confidentiality, fairness, and urgency. We collaborate with relevant stakeholders to ensure cases are addressed and lessons are learned to prevent recurrence.

Feedback Received

Secure submission with automatic acknowledgment and tracking ID generation for both reports and ratings.

Initial Review

Expert team evaluates the feedback and determines appropriate action within 24 hours.

Investigation & Analysis

Thorough investigation with healthcare facilities and analysis of rating patterns to identify improvement areas.

Resolution & Follow-up

Implementation of corrective measures and monitoring for sustained improvement based on comprehensive feedback data.

Our Impact

2,847
Total Reports
1,536
Facility Ratings
94%
Resolution Rate
4.2
Avg. Quality Score
36
States Covered
72h
Avg Response Time

Making healthcare better, one Complaint and rating at a time

Ready to Make a Difference?

With your voice, we can build a healthcare system where accountability is the norm — not the exception.

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