Patient Independent Feedback Channel (PIFEC)

Breaking the Silence: Laying Foundation for Fair Care for Every Patient, Every Time.

Restoring Trust, Tranforming Healthcare in Nigeria.
Integrity
Treating every patient with dignity, truth and fairness
Trust
Building confidence through accountability
Compassion
Care that puts patients first always

Why It Matters

Integrity gaps often go unreported because people fear retaliation or believe nothing will change. Our platform removes those barriers by offering a secure, anonymous, and user-friendly way to share concerns — ensuring every voice counts.

Breaking Down Barriers

Fear of retaliation and lack of trust in reporting systems prevent vital feedback from reaching decision-makers.

Fear of Retaliation
Healthcare workers and patients afraid to speak up
Culture of Silence
Issues go unreported and problems persist
Limited Access
Complex reporting systems discourage feedback
Lack of Trust
Belief that nothing will change from reporting

Take Action Now

Multiple ways to report and get help — choose what works best for you

Anonymous Reporting

Report misconduct, poor service, or unethical practices without revealing your identity. Complete privacy guaranteed.

Report Anonymously
WhatsApp Support

Connect directly with our support team via WhatsApp for immediate assistance and real-time updates on your case.

Chat on WhatsApp
Telegram Channel

Join our secure Telegram channel for updates, community support, and healthcare awareness campaigns across Nigeria.

Join Channel

Key Features

Designed to empower patients, families, and healthcare workers with confidence

Anonymous Reporting

Protects the identity of whistleblowers and patients. Report freely without fear of retaliation or exposure.

Easy Access

Works on mobile phones, tablets, and computers — anytime, anywhere. Simple interface in multiple languages.

Category-Based Forms

Tailored forms to capture specific issues like negligence, extortion, discrimination, or denial of care.

Status Tracking

Users can check progress without revealing their identity. Get updates on investigation and resolution.

Data-Driven Insights

Aggregated reports help identify systemic issues and drive policy reform for better healthcare.

Authority Collaboration

We work with relevant authorities to ensure cases are addressed and lessons learned prevent recurrence.

What Can You Report?

We handle all types of healthcare misconduct and service failures across Nigeria

Medical Negligence

Poor medical care, misdiagnosis, medication errors, or professional misconduct affecting patient safety and outcomes.

Extortion & Corruption

Requests for bribes, unauthorized charges, corrupt practices, or demands for payment beyond official fees.

Discrimination

Unfair treatment based on ethnicity, religion, gender, social status, economic background, or medical condition.

Denial of Care

Refusal to provide necessary medical treatment, emergency care, or essential health services when needed.

Service Failures

Excessive waiting times, delayed appointments, poor communication, or inadequate service delivery standards.

Unethical Practices

Violation of medical ethics, patient confidentiality breaches, or any behavior that compromises care standards.

Our Commitment

Every report is handled with confidentiality, fairness, and urgency. We collaborate with relevant authorities to ensure cases are addressed and lessons are learned to prevent recurrence.

Confidentiality
Your information stays private and secure
Fairness
Impartial investigation of all reports
Urgency
Quick response and timely resolution
Collaboration
Working with authorities for solutions

Our Vision

A healthcare system where accountability is the norm — not the exception.

Medical Emergency?

For immediate medical emergencies, call emergency services or visit the nearest hospital. This platform is for reporting misconduct and service failures.